Project Background: Sandhills Publishing offers technical support to all its computer publication subscribers. This technical support lies mostly in searching articles from all previous Sandhills Publishing computer publications and information in a specific technical support area. Currently, a subscriber has the option of searching the Smart Computing© website or calling Sandhills Publishing for answers to any question regarding his or her computer. Sandhills Publishing representatives utilize the same process to find answers. This process lacks a centralized mechanism for storing, indexing, and retrieving information. This can result in inefficient searches and in some instances information may be missed in the search process.

*Proposed System:The key to providing quick, to-the-point answers with a minimal amount of effort is to provide an advanced diagnostic and search tool. A user or representative will type in a question or use a diagnostic tool to search through a list of categories to find solutions. The tool will search through Sandhills Publishing's solution database and previous articles. As new solutions are identified, they will be added to the database. Recent lists of frequently asked questions will be logged and displayed to the users.

*Proposed Benefits The benefits of this project to Sandhills Publishing include

* Potential increases to both subscriber base and revenue, by providing quick, detailed answers to questions, and
* Increased competitiveness with technical support organizations at both the local and national level.

*Technologies:

* Microsoft SQL Server Database
* VB.NET
* ASP.NET