Project | CSG Systems, Inc. - Intelligent Business Reporting
CSG intends to deliver a Business Intelligence solution called CSG Intelligent Business Reporting (IBR) to its clients. This new product extension of Vantage will help evolve CSG's current reporting solution to a next generation, web-based BI tool. This solution will help grow our current IT user base of 1100 users to thousands of business users (CSG forecast is ~5000 additional users). IBR will allow business users direct access to critical data so they can manage their operations without requiring SQL or a thick client developer's tool. CSG believes if the Jeffrey S. Raikes School of Computer Science and Management can generate an intuitive, easy to use reporting solution, CSG can gain a significant competitive advantage over their competitors and increase client satisfaction.
The Intelligent Business Reporting system will allow CSG to reach many new users directly that will not be required to understand SQL or the billing system in detail. CSG estimates an additional 5000 users will be reached by this new system. In addition, CSG will be able to more efficiently process queries based on data organized according to clients' expected/pre-determined behavior.
