Project Profile: Mutual of Omaha's Customer Access provides policyholders access to insurance policy information through a system accessible via the World Wide Web. The site enables policyholders to modify personal or policy information as needed. Approximately 49,000 policyholders have access to the system. This figure is growing at an average rate of 1,200 per month. Mutual of Omaha is looking to the Design Studio team to provide recommendations for reorganizing Customer Access. The last major update to Customer Access, completed in 2004, was a Design Studio project which enabled online payment options. Mutual of Omaha is asking the Design Studio team to research areas of possible site improvement by benchmarking top insurance company sites and evaluating industry standards and best practices. Based on the research, the team will develop an Implementation Plan for Mutual of Omaha. The Implementation Plan will follow incremental steps to lead to the overall reorganization of Customer Access. The Design Studio team will then design, code, and test the first increment.

Project Goal: The Design Studio team is working with Mutual of Omaha to reorganize the Customer Access system's process flow as well as its look and feel. The Implementation Plan will give Mutual of Omaha the insight necessary to provide an application that will lead to increased customer satisfaction and self service.

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MP4

Technologies

Java
DB2
WebSphere
MQ Series
WBIMB
COBOL
CICS