Client Profile:
International Business Machines (IBM) Corporation has nearly 100 years of doing business in the field of information handling. Nearly all the company's products were designed and developed to record, process, communicate, store, and retrieve information -- from its first scales, tabulators, and clocks to today's powerful computers and vast global networks.

Project Opportunity:
As a leader in the information technology world, IBM must strive to provide the newest tools and applications to its customers. One area that IBM is looking to extend is its electronic service offerings. Instead of waiting for customers to discover problems on their machines, IBM would like a proactive service solution that identifies potential problems based on information gathered from customer environments.

Project Solution:
The J.D. Edwards Design Studio team is developing a prototype of a proactive service model. This model will serve to prove the viability of such a solution within the realm of IBM's business processes. The proactive service model will use information gathered by IBM scanners to diagnose potential problems on customer machines before they are encountered by the customer.

Technologies:
IBM WebSphere Application Server
Rational Application Developer
System x
DB/2